Privacy policy.

Last updated: 22nd September 2026

SetSync (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect personal information when you visit our website or contact us.

Who we are

SetSync is operated by:

Lights Camera Action Ltd
Centauri House, Hillbottom Road, High Wycombe, Buckinghamshire, HP12 4HQ, United Kingdom
Email: info@lcauk.com

For any questions about this Privacy Policy or your personal information, please contact us using the details above.

Information we collect

We may collect the following information when you contact us, request support, enquire about distribution, or use our website:

  • Your name

  • Email address

  • Telephone number

  • Company name and job title

  • Country or region

  • Details of your enquiry, product, technical-support request or distributor enquiry

  • Information you choose to provide in correspondence with us

  • Limited technical information about your visit, such as device, browser, IP address and pages visited, where enabled by cookies or analytics tools

We do not sell products directly through this website and do not take payment information through it.

How we use your information

We use your personal information to:

  • Respond to your enquiry or support request

  • Provide product, distributor or technical information you have requested

  • Manage relationships with customers, suppliers and distributors

  • Improve our website, products and services

  • Send relevant marketing communications where you have agreed to receive them

  • Meet our legal, regulatory and security obligations

Our legal basis for using your information

We generally process your information because it is necessary for our legitimate interests, including responding to business enquiries, supporting our products and improving our services.

Where we send marketing communications by email, we will do so with your consent where required by law. You may withdraw your consent or unsubscribe at any time.

We may also process information where necessary to comply with a legal obligation or to take steps at your request before entering into a contract.

Who we share information with

We may share personal information with trusted service providers who help us operate our website, email, customer support and business systems. These may include website-hosting, analytics, email and video-hosting providers.

We may also share information with authorised SetSync distributors where this is necessary to respond to a local sales or support enquiry. We do not sell your personal information.

We only share information where it is necessary and take appropriate steps to protect it.

International transfers

Some of our service providers or distributors may be located outside the UK or European Economic Area. Where this happens, we will take appropriate steps to ensure your information is protected in accordance with applicable data-protection law.

How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose it was collected, including to respond to enquiries, provide support, manage our business relationship and meet legal requirements.

Enquiry and support information is normally retained for no longer than [24 months], unless a longer period is needed for an ongoing relationship, legal obligation or dispute.

Cookies

Our website may use cookies and similar technologies to make the website work, understand how it is used and improve performance.

Where required, we will ask for your consent before placing non-essential cookies on your device. You can change your cookie preferences through our cookie banner or browser settings.

Your rights

Depending on applicable law, you may have the right to:

  • Request access to your personal information

  • Ask us to correct inaccurate information

  • Ask us to delete your information in certain circumstances

  • Ask us to restrict how we use your information

  • Object to our use of your information

  • Request a copy of your information in a portable format

  • Withdraw consent where we rely on consent

To exercise any of these rights, please contact us at info@setsync.com

You also have the right to complain to the UK Information Commissioner’s Office at www.ico.org.uk if you are unhappy with how we use your information.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be published on this page, with the updated date shown at the top.